Q What makes you different from other blinds companies?
A As qualified design professionals we understand about design and the potential for blinds, curtains and shutters to enhance and transform a space. We have a thorough, methodical approach and meticulous attention to detail that sets us apart.
Q How do I make an appointment?
A Email is best (you can use the “Contact Us” facility on this website) to [email protected] or you can telephone on 0800 6444442. You can book a morning, early afternoon, late afternoon or evening slot for a day that best suits you.
Q What happens during the appointment?
A We will visit you during the slot on the day you have chosen and bring samples, swatches and product examples to help you choose the best solutions for your budget and your décor. It is very much a co-operative process and we work with customers to find the best options and choose the most suitable products, bearing in mind all the important factors such as main purpose(s), appearance, ease of use and cost. You can browse through the samples while we measure. We will then give you an accurate quotation. There is no obligation to order but If you’d like to go ahead we take a deposit and agree a fit date and time that’s suitable for you. Deposits can be paid by card, cash or cheque. The balance is due once we have fitted your blind(s) and you are happy.
Q Can I request an evening or a weekend appointment?
A Yes, we are customer focused and understand people have busy lives; we do our best to fit in with what you need.
Q How long does the appointment take?
A Consultations are relaxed and informal; we generally find we need to allow about 45 minutes.
Q How long before I can have my blinds fitted?
A All our products are made to measure so we generally need to allow 10 working days for production to take place. So it is usually about 2 weeks. Plantation shutters have longer lead times and we need to allow 10-12 weeks.
Q What products do you supply?
A Being an independent blinds consultancy, we are not tied to any particular manufacturer – which means we can help you to select the best possible blind, curtain and shutter solutions for suitability, quality and value.
• Roller blinds
• Vertical blinds
• Venetian blinds
• Pleated blinds
• Roman blinds
• Curtains & accessories
• Conservatory blinds
• Plantation shutters
In a large range of styles, fabrics, materials and colours. It is helpful, when you make your appointment, if you let us know what you are interested in. If you’re not sure, that’s fine, as we will bring everything needed to help you make an informed decision.
Q What areas do you cover?
A Based in Consett, Co. Durham we are happy to travel to anywhere within 20 miles of our home base or so, visiting customers throughout the region, covering places such as Hexham, Prudhoe, Ponteland, Newcastle, Gateshead, Whickham, Rowlands Gill, Stanley, Chester-le-Street, Bishop Auckland, Durham - and everywhere in between
Q Do you have a showroom?
A Yes (please ring first to ensure one of our team is available to greet you) –however we think it’s best for you to see the samples and colours in the environments where the products are going to be fitted. So we bring our expert service direct to you in the comfort of your own home. We offer free consultations and free no-obligation quotes, bringing samples, swatches and product examples to help you choose the best solutions for your budget and your décor.
Q What guarantees do you give?
A We only fit high quality, reliable products. Our blinds and curtains come with a 12 months guarantee, our shutters are guaranteed for 3 years.
Q Are your products child safe?
A Yes – safety is paramount and all our products are child safe and fully comply with safety regulations.
Q Do you supply to business and industry?
A Yes - we don’t solely specialise in transforming windows in homes - we also do commercial work and have done many installations of beautiful and practical blinds, curtains and shutters in hotels, restaurants, pubs, care homes, offices and schools.